What kind of support does Wireless Support offer?

Wireless Support provides comprehensive support services that include 24/7 area help assistance available via phone and email. The support group is dedicated to resolving issues promptly and minimizing business disruptions. Additionally, the services encompass proactive billing error corrections, expense management, and device lifecycle management, ensuring seamless operations.

How does the Device Protection Plan benefit my business?

Your business may rest easy knowing that its gadgets are protected from harm with the Device Protection Plan. It provides peace of mind with a fixed replacement cost, eliminating the need for new contracts. This plan minimizes downtime and reduces financial liability for damaged or lost devices.

What is included in the Wireless Support Complete (WSC) program?

Device security, lifecycle management, limitless help desk service, and expense control are all part of the WSC program's comprehensive solution. It is tailored to meet all your wireless needs, ensuring that your devices are always protected, managed, and supported efficiently.

How does Wireless Expense Management work?

Lower your monthly wireless payments with the help of Wireless Expense Management. It will audit your carrier invoices, find idle lines, and negotiate better rates. This service provides a clear, manageable view of your expenses, helping you save money by proactively managing and optimizing your wireless accounts.

Does Wireless Support offer GPS tracking solutions?

Indeed, we offer advanced GPS tracking solutions that offer real-time location monitoring, geofencing, detailed travel reports, and more. These components help you keep track of your assets and personnel, enhancing operational oversight and security.

Wireless Support Complete (WSC)

Our Wireless Support Complete Program is designed as an end-to-end solution for all your mobile devices . We realize that businesses rely on us for their mobility needs, so our WSC solution is designed to meet your business communication needs. Think of Wireless Support as an extension of your company, and Wireless Support Complete as a service that helps support you!

All of our solutions are included with Wireless Support Complete:

Mobile Device Management
Device Protection Plan
Device Repair Plan
Unlimited Help Desk Support
Wireless Expense Management
GPS Tracking
Device Lifecycle Management
Ordering and Procurement
Device Setup, Staging & Kitting

MDM SOLUTION

Our cloud based MDM solution locks down each device for security and prevents abuse by the user. It also allows you to have full control over your devices and their location. A full inventory system with exportable reports is built into this control panel that's accessible 24 hours a day. Push applications, contacts and files remotely with the ability to remote control into your devices in case troubleshooting is needed. Remotely lock, disable or wipe lost devices or send out an Alarm sound to find it if needed. These are just some of the features of our MDM.

GPS TRACKING APP ON YOUR SMARTPHONES OR TABLETS

Our WS GPS Tracking application can be installed on any Smartphone or Tablet device. The cloud based control panel can accurately ping each device and track the location of your users once every 30 seconds. Generate detailed reports of mileage, speed, stops and duration. Setup parameters with Geo Fencing and get alerts when users travel outside of the parameter. Promote safe driving by setting up speed alerts and do much much more!

DEVICE REPAIR & REPLACEMENT PROTECTION PLAN

Our Device Protection Plan will ensure that you're protected when a Device is broken or lost. You'll reduce your company's liability when a device need service or when a replacement is needed. Submitting a request is super easy and we offer a quick turn around time to get your device either repaired or replaced.

SETUP, STAGING, KITING & DEPLOYMENT

Full Device App Setup, Custom Configurations and MDM installation can all be done before your users get their devices. We'll install and test all your apps, label and tag each device before shipping to your required location. We can also kit the devices with the accessories you need before shipment.

100% DEDICATED AND MANAGED

Our Services are fully managed and dedicated for you so you don't need to tie up manpower and resources on your end. Our Best in Class Help Desk Support Center is accessible via Phone, email or through our Web Forms 7 days a week.

WIRELESS EXPENSE MANAGEMENT

We'll help reduce your monthly wireless costs by Auditing your carrier bill each month. Our analysts will scrutinize every charge and ensure that you're paying the lowest rate possible. We'll provide you with an easy to read and understand spreadsheet each month of where your money is being spent. We'll flag lines that have no usage or have additional charges so you can easily identify them in your records.

Other Included Features:

Enterprise Grade MDM Solution
Device Protection Plan
Device Prepair Plan
Remote login to your Smartphone (On supported devices)
Change mobile number (MIN change)
Porting request
Order replacement equipment
Order upgrade equipment
Reset voicemail Requests
Rate plan changes
Unlimited Help Desk Support
Add/remove features
Remote login to your Smartphone (On supported devices)
Change mobile number (MIN change)
Device Lifecycle Management
Change unused lines to Seasonal or suspend plans
Cancel or report lost/stolen device
Manage Departments and Cost Centers
User Name Changes
Loaner Phone Program
Handset (ESN )swap
Wireless Expense Management
GPS Device Tracking

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Wireless Support Complete (WSC)

MDM SOLUTION

GPS TRACKING APP ON YOUR SMARTPHONES OR TABLETS

DEVICE REPAIR & REPLACEMENT PROTECTION PLAN

SETUP, STAGING, KITING & DEPLOYMENT

100% DEDICATED AND MANAGED

WIRELESS EXPENSE MANAGEMENT

Other Included Features:

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